Demystifying the truth about Customer Experience

Demystifying the truth about Customer Experience

What is the core of every business? What is the ultimate goal of your business? What is the purpose of your business? Well, there are a lot of possible answers to these questions (depending on the person you ask), but one thing for sure, the primary purpose of a...
3 Simple Loyalty Program Ideas that can jump start your Business

3 Simple Loyalty Program Ideas that can jump start your Business

Your business is now getting traction and slowly eating up the available market, what any entrepreneur would want is to sustain the momentum by simply getting more clients and sustain your existing customers’ return visits. A loyalty program may sound a bit...

Loyalty Programs: Beyond Points and Cards

Does your loyalty card earn points or not?  This is a pretty common question you get when talking about the different loyalty programs in the Philippines, or maybe anywhere in the world. But is it really just about points and cards? Well, the answer is a big...

How does Customer Loyalty works?

How do you make your customers loyal to your brand? In the era of highly competitive market, customer loyalty has been a corner stone of businesses in order for them to gain more profits and stay in their respective industry, no matter how small or big the business...

CX Strategy: Customer Segmentation, Targeting and Positioning

Customer segmentation, targeting and positioning is by far one of the oldest yet dependable strategy any organization can employ for their business. The strategic process is relatively simple as long as all the information is available. So how does this work?Step 1:...

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